PERSONAL INFORMATION –
Information required (Subscribers)
When you either register as a ‘Trial’ User on the Subscriber section of the Website, or fully subscribe to this section as a User, Cotlook requires certain contact details from you, including without limitation, registration details consisting of your name, postal address, email address and telephone number. If you subscribe or purchase products, Cotlook may also ask for your credit card information, where you have stated that this is your preferred payment method, to enable Cotlook to process the payment of the appropriate fee invoice(s). This Agreement is in relation to these contact details, and to any other information, which Cotlook may subsequently collect from you as identified in this Agreement (“the Information”).
You will not be able to gain access to the Subscriber section of the Website without providing registration details, otherwise known as the ‘Information’. If you provide Cotlook with false Information, Cotlook reserves the right to terminate your access to the Website and suspend all services, with the exception of errors in the Information you have shared with Cotlook; such as spelling / typing errors. You are entitled to have your personal data rectified if it is inaccurate or incomplete. Contact email@example.com if you need to update your details.
Subscribers should also refer to our Terms and Conditions for Website Use by Subscribers before using the Website.
Minors (persons under the age of 18) are not eligible to use the services offered on the Website and Cotlook asks that minors do not submit any Information to Cotlook.
Use of Information
The Information may also be used by Cotlook, from time to time, to allow Cotlook to analyse Website usage, improve the content of the Website, customise the Website’s layout and services, and if you choose to post information on any part of the Website, or if you send Cotlook personal correspondence, such as emails or letters, or if other users or third parties send Cotlook correspondence about your activities or postings on the Website, Cotlook may collect such information in to a file specific to you, which may be used to monitor your use of the Website (collectively “Internal Uses”).
Unless consent is withdrawn to receive Information from Cotlook about their services, the Information may also be retained and used by Cotlook for telling you about Cotlook goods, services, or merchandising and/or any third-party goods, services or merchandising available for sale from Cotlook and for administering promotional campaigns, including selling or promotions to individuals by direct marketing methods (collectively “Marketing Uses”).
We won’t contact you for marketing purposes, or promote new services to you unless you have provided consent to receive Information from Cotlook about Cotlook’s services. You can opt-out of receiving such Information from us at any stage by contacting us via email firstname.lastname@example.org.
Transfer of Information
Cotlook also offers Users who have subscribed to the Subscription section of the Website the opportunity to subscribe to the live data feed service from ICE Futures US. If you choose to subscribe to this service, Cotlook will forward the Information to ICE Futures US. This is clearly outside the European Economic Area (“EEA”) and as such we will require your consent to transfer the Information in this manner. You will be asked to give your consent if and when you subscribe to this service.
Cotlook will not disclose the Information to any party, for any purposes outside of those contained herewith, without your prior consent, unless Cotlook is required to reveal your identity and share Information about you by operation of law or regulation.
Cotlook reserves the right to report any activity on the Website, which Cotlook suspects violates any relevant laws or regulations, to the appropriate authority, if Cotlook is requested by such authority for the Information.
Google’s reCAPTCHA spam filtering service may share suspicious usage information with Google about user activity relating to specific forms on the Website.
Keeping Cotlook’s records accurate
Cotlook aims to keep all Information Cotlook holds about you as accurate and up to date as possible. If you would like to review or change the details you have supplied to Cotlook, please contact Cotlook by email email@example.com.
Cotlook uses site tracking to monitor customer traffic patterns and site usage to help Cotlook develop the design and layout of the Website to better meet the needs of customers and visitors to the Websites.
Cookies are small pieces of information placed on your hard drive. The cookies on the Website will contain some of the information you provide on the registration page and will also create an internal identification number. This identification number will identify each Website use and will enable Cotlook to personalise the content of the Website for each individual user.
You are always free to decline Cotlook’s cookies if your browser permits, although in that case you may not be able to use certain features on the Website.
Adobe® Flash® and Microsoft® Silverlight®: Some elements of this website may make use of Flash® or Silverlight®. Every effort has been made to ensure that these are compatible with all browser versions.
Control of your Password (for Subscribers)
Once log-in credentials have been issued by Cotlook to you (the Subscriber), you remain responsible for the proper use and privacy of your User ID and password. Passwords must not be shared and are issued per user. Passwords can be securely reset, when forgotten, directly by the Subscriber, through the appropriate encryption process associated with the ‘Forgot Password’ link on the sign-in page. Cotlook strongly advises against disclosing your Cotlook password to any third parties. If your password has been compromised for any reason, you should immediately contact Cotlook by email firstname.lastname@example.org to change your password.
All Information will be kept as confidential and as secure as possible through the use of Cotlook’s secure server software and internal policies. This means that Information can only be exchanged between you, Cotlook, and any third party with whom Cotlook transfers the Information to for the purposes detailed above under Transfer of Information. Furthermore, as required by the EU GDPR 2018 (and the Data Protection Act 1998 up until the coming into effect of EU GDPR 2018 on 25th May 2018), Cotlook follows strict security procedures in the processing, secure storage, secure destruction and disclosure of Information, as applicable, which has been provided by you to Cotlook to prevent unauthorised access.
Cotlook uses industry standard practices and robust internal policies to safeguard the confidentiality of the Information held by Cotlook. Cotlook treats the Information as an asset that must be protected against loss and unauthorised access. Cotlook employees use many different security techniques to protect the Information from unauthorised access by users inside and outside the company. However, “perfect security” does not exist on the Internet.
The right to be informed and the right of access
Under the EU GDPR 2018 (and the Data Protection Act 1998 up until the coming into effect of EU GDPR 2018 on 25th May 2018), you are entitled, if you so request, for a copy of all personal data and Information that Cotlook holds about you, what this is being used for and the recipients to whom this may be disclosed (as applicable). If you require any further information, please contact Cotlook email@example.com.
The right to rectification
You are entitled to have your personal data rectified if it is inaccurate or incomplete. Contact firstname.lastname@example.org if you need to update your details.
The right to erasure, the right to object and the right to restrict processing
Restrictive processing of Information is built into Cotlook’s processes and procedures from first contact by you. The minimal Information that Cotlook does process about you, in order to provide the goods, services and / or merchandise that you have consented to receive from Cotlook, is processed and stored securely as per Cotlook’s internal policies. Where you have requested for your Information to be erased (or ‘forgotten’) by Cotlook, or you object, secure destruction policies are in place to erase your Information.
The right to data portability
Information will be made available to you, upon request, in a commonly used and machine-readable format, for example, a PDF or Word document.
This Agreement is governed and construed in accordance with English law. You and Cotlook each submit to the non-exclusive jurisdiction of the English courts in relation to disputes arising out of this Agreement.
Last updated 26/09/2017.